Support
Most questions are answered below. For everything else, email us and Inés, Tobi, or Amani will write back.
Who you'll hear from
Amani
Front DeskQuestions before you join: what the Studio is, which plan fits, and what's included.
amani@10k.studio
Inés
Member CareGetting started, finding a feature, calls and community, your plan and billing. She's your first stop once you're in.
ines@10k.studio
Tobi
Studio EngineerAll things tech and troubleshooting: logging in, recording, uploads, transcripts, or a page that won't load.
tobi@10k.studio
Billing
Cancel, pause or upgrade anytime from Settings inside the Studio. Canceling stops future charges and you keep access to the end of what you paid for.
You get everything the moment you pay, so payments already made stay made. Still deciding? Start monthly and upgrade to annual when you're sure.
The full version lives in the terms.
Logging in
The login page opens on the Password tab. If you never set one, use the magic link tab and check your spam folder for the email.
Still locked out? Email us from the address you joined with and we'll get you in.
Something's off inside the Studio
Tap the ? in the top bar of your dashboard and tell us what happened. It lands with the Studio team, and you'll hear back within a day.
A screenshot helps more than a paragraph.
Everything else
support@10k.studio is where you can email for all things: questions, customer support, guidance, and more. We answer within one business day, usually faster.